Shipping & Delivery Policy

Last Updated: July 8, 2026

At MaxCare Professional, we are committed to delivering your orders safely, securely, and within the estimated delivery timelines. This Shipping & Delivery Policy explains how we process, ship, and deliver orders across India.

1. Order Processing

• All orders are processed within 1–2 business days after successful payment confirmation.

• Orders placed after business hours, on Sundays, or on public holidays will be processed on the next business day.

• During festive seasons, promotional campaigns, exhibitions, or periods of high order volume, processing times may be slightly extended. In such cases, we will make every effort to keep customers informed about any significant delays.

2. Shipping Locations

MaxCare Professional currently delivers products across India through trusted courier and logistics partners.

If your location is not serviceable by our courier partners, our customer support team will contact you regarding your order.

3. Estimated Delivery Time

Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances beyond our control.

4. Shipping Charges

• Shipping charges, if applicable, will be calculated and displayed at checkout before payment confirmation.

• Free shipping may be available on selected products, promotional campaigns, or qualifying order values.

• Shipping offers are subject to change without prior notice.

5. Order Confirmation & Shipment Tracking

Once your order is successfully placed:

• You will receive an order confirmation via email or SMS.

• After dispatch, a shipping confirmation containing your tracking details will be sent.

• You can track your shipment using the tracking link or tracking ID provided.

6. Cash on Delivery (COD)

Cash on Delivery (COD) is available on eligible orders in serviceable locations across India.

Please note:

• COD availability depends on your delivery location and courier partner.

• Additional shipping or convenience charges may apply to COD orders.

• Certain products, promotional offers, or high-value orders may not be eligible for COD.

• MaxCare Professional reserves the right to verify COD orders before dispatch.

• Customers with repeated refused COD deliveries may become ineligible for future COD orders.

• COD availability will be displayed during checkout.

7. Delivery Attempts

Our courier partners generally make 2–3 delivery attempts.

If delivery cannot be completed due to:

• Customer unavailability

• Incorrect shipping address

• Incorrect contact information

• Refusal to accept the shipment

the package may be returned to our warehouse.

If the customer requests re-dispatch, additional shipping charges may apply.

8. Customer Responsibilities

To ensure smooth delivery, customers are requested to:

• Provide a complete and accurate shipping address.

• Provide a valid mobile number and email address.

• Be available to receive the shipment during the estimated delivery period.

• Inspect the package upon delivery.

MaxCare Professional shall not be responsible for delivery delays or failures caused by incorrect information provided by the customer.

9. Damaged, Tampered, or Missing Items

If you receive:

• A damaged package,

• A tampered shipment, or

• Missing products,

please contact our Customer Support within 48 hours of delivery.

To help us investigate your request, kindly provide:

• Order ID

• Clear photographs of the package and products

• An unboxing video

Claims submitted after 48 hours may not be eligible for review.

10. Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:

• Adverse weather conditions

• Courier operational delays

• Public holidays

• Government regulations or restrictions

• Natural disasters

• Transportation disruptions

• Other unforeseen circumstances beyond our control

We sincerely appreciate your patience and understanding in such situations.

11. Returned & Undelivered Orders

Orders returned to MaxCare Professional due to:

• Incorrect delivery address

• Customer unavailability

• Delivery refusal

• Failure to collect the shipment

may either be cancelled or re-dispatched upon customer request.

Additional shipping charges may apply for re-dispatch.

12. International Shipping

Currently, MaxCare Professional ships within India only.

We look forward to expanding our shipping services to international destinations in the future.

13. Force Majeure

MaxCare Professional shall not be held liable for any delay or failure in delivering orders due to events beyond our reasonable control, including but not limited to:

• Natural disasters

• Floods

• Epidemics or pandemics

• Strikes

• Transportation disruptions

• Government actions or restrictions

• Acts of God

• Any other force majeure event

14. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

MaxCare Professional – Customer Support

Email: support@maxcareprofessional.com

Website: www.maxcareprofessional.com

Business Hours: Monday to Saturday | 10:00 AM – 6:00 PM (IST)

Thank you for choosing MaxCare Professional.

We are committed to providing a safe, reliable, and hassle-free delivery experience while bringing professional salon-quality hair care products directly to your doorstep.